[Resolved]  HDFC Bank — duplicate payment against january electricity bill in hdfc bank - refund needed

Address:

700084

I made a payment of 1494 in wbsedcl website using paytm on sunday. The transaction didn't complete but the amount got deducted from my account. The problem is that no order / transaction ids generated in paytm as the transaction didn't get completed. The issue is that they are saying that paytm didn't receive the money and they asked me to talk to my bank. I have the transaction id for the payment from hdfc and provided them that as well i wish to get my refund for the payment whatever happens. Please check the attached image for the 2 duplicate transactions: - 1st for the paytm one which was unsuccessful. The 2nd is the one which was the successful payment via billpay. Also, i am trying to get in touch with customer service executives from hdfc for the last 2 days but it seems there is no provision of talking to the customer representatives when the dispute is account related. The whole menu is ivr driven and it only allows you to know very basic stuff like account balance, credit card status, etc. I have even mailed hdfc on sunday itself and it has been more than 3 days and i didn't receive any reply from them. Please see to it that my amount get reverted to my account instead of cheating me to put money in hdfc's pockets.