[Resolved]  HDFC Bank — ecs charges

Address:hyderabad, Hyderabad, Telangana, 500074

Dear team,
I am having personal loan account[protected] with hdfc bank ltd, emi debit date and amount are every month of 7th and 7198/-, on 07/04/2019 maintained the 15000/- in my account but instead of debiting on 7th apr, bank presented the ecs on 08/04/19. Ecs got returned on 8th apr 19, for that no information given by the bank officials. They started collecting the charges of 2100/-. Without any prior information here i given the detailed statement for all transactions done by the hdfc bank ltd. Here my questions and solutions.

1. Why they debited 08th instead of 7th?
2. Why there is no prior information for presenting the ecs other than regular date?
3. Why ecs presented multiple times?
4. Why 2100/- charged 25% of emi amount debited in my account without prior information?
I need all my ecs charges, i faced so much difficult, when swiped card to fill fuel in the middle of journey same has declined due to insufficient balance on 09/05/19, ecs presented on apr and returned on apr, they are charging continuously from apr to may without any notice.
Need my fund and sufferings caused due to your reckless debits.
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Jul 3, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 15, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

-Nadia
HDFC Bank Customer Assistance
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