[Resolved] HDFC Bank — ECS done twice without intimation

Eddyjackk

from Mumbai, Maharashtra

Address:

400607

I have personal loan account #31067207 in HDFC Bank for EMI gets deducted from my ICICI Bank salary account, unfortunately on 7th EMI date I could not maintain sufficient funds, I informed collection agent that fund would be available on 20th March, however without intimation they did ECS again on my ICICI account for which I have been charged,
I want to understand who gave you rights to do ECS again and that to without info customer.
I phoned collection manager swapna more and retika gawde, none are answering my call, even phone banking is helpless.
This is unethical way to do collection and cheating customers.

Edwin J
[protected]

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May 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

HDFC Bank Customer Care's response Dear Edwin, We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected], which is also mentioned in the subject line. We are looking into the same and will revert to you within 5 (Five) working days.

We sincerely request you to bear with us in the interim.

-Anay
HDFC Bank Customer Assistance