[Resolved] HDFC Bank — ecs policy and service issue

david ansil

from Mumbai, Maharashtra

Website:

www.hdfcbank.com

Dear hdfc bank my customer id is 56013338 first of all you have blocked otp service so i cannot log into netbanking or change my password to my desired changed number second of all u guys have an ecs forum on the website where you dont follow at all i have been charged 800 rupees in every ecs bounce which is illogical when spoke to the bank they said please download the printout n mark the transaction n come back is this the no 1 bank deals do u even guys know anything with customer service if the customer goes home gets printout of his statements then why do u guys even have a system to look into our transactions this appauling service i cannot even see how much is getting deducted from my account because my net banking is disable please dont call your self indias no 1 bank its poor bank where customers doesnt feel an important customer

Was this information helpful?

No (0)

Yes (0)

Feb 7, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked your account and note that your Netbanking and Secure Access are active. In case you have forgotten your password, kindly reset the same online or visit the nearest branch and submit a request for IPIN regeneration. With regard to ECS/ACH return charges levied in your account, we note that the charges are levied correctly as per the Bank's Schedule of Fees and Charges in case of ECS/ACH/Cheque return instances in your account. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Anay
HDFC Bank Customer Assistance

Jan 10, 2018

Updated by david ansil Alright i agree with you anay u state that the charges on my account are as per forum i will upload it with transaction id but i have tried restting my pin and i do not get an otp on my registered address i have spoken to your customer where they cannot be clear and consice if you can check my complaints regarding this otp issue is been going on since 7 days i mean which bank takes such a long time to resolve an issue without an intimation and yes even though the issue is not resolved i keep on getting messages as issue has been resolved i do not have time to visit the branch as m working and my credit card is been blocked because i could not make my payments on time as the netbanking is the problem as i cannot log into it as i have tried resetting my ipin more 30 times i have a proof with history in my browser i have to pay extra charges because of the banks issue plus face inconvenience due to my card is been blocked due to late payment what are you going to do about it let the customer face the problem as i am not the only customer u have n not a important to you bank well not a problem the day i get out of my problems i will see to it as i have proofs with me where your bank cannot be customer oriented at all thankyou