[Resolved] HDFC Bank — Elitmus payment of rs. 1003/- debited from account but not received by elitmus

[Resolved] HDFC Bank — Elitmus payment of rs. 1003/- debited from account but not received by elitmus

S sunny0310

Hi, I am akshay soni from indore, i have a salary account in hdfc bank. Last night i had made a payment of rs 1003/- on elitmus site via netbanking and screen displayed that session timed out but the money was debited from the account and not recived by them. Then i had to make another payment for the same. Please help me get my refund, i am not able to get to the customer care executive to register my complaint. Following are the details: Name: akshay soni Mobile: [protected] Acc no. : [protected] Date/time:[protected] / 10:00pm Please look into the matter. Was this information helpful? No (0) Yes (0)
Jul 23, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Jul 13, 2017 Bilash Chandra Bag's response I have need my two wheeler loan a/c no 46046400 details and statement.Please give the statement immediatly. Verified Support Jul 15, 2017 HDFC Bank Customer Care's response Dear Customer, The transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant. It may take 1-2 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds, do write back to us at [protected]@hdfcbank.com with the merchant confirmation of non-receipt of funds. -Bejoy HDFC Bank Customer Assistance
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