[Resolved] HDFC Bank — emi payment was deducted 2 times

Sandeep hr

from Bengaluru, Karnataka

Address:

varthur, 560087

I have purchased tv from adeswara electronics from Bangalore.
In the hdfc consumer durable loan . I was cleared my 10 emi amount without any failed, But on the month of April the payment was deducted 2 times.Some server issue the payment was not deducted the due date I done a payment vai online IMPS from Karnataka bank to HDFC bank. On the next day the emi amount was deducted from hdfc bank side. i was already complained Against the costumer care the executive was speaking very rudely and he did not given any proper information regarding the issue so please kindly help me with has and refund the amount. This is my loan account number:-[protected], IFSC No:-hdfc0000128. Please Resolve the issue

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May 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked and note that the payments made by you have been received at our end and is posted to your loan account. Kindly email us at [protected]@hdfcbank.com and re-state your concerns along with the Phone banking number where you have contacted so that we can check and assist you. Alternately, please visit our nearest Retail Loan Service Centre for any further clarification or assistance. Kindly visit the following URL to access information for the complete address details of our Retail Loan Service Center. URL: https://bit.ly/29z1UV4.

-Zubin
Customer Assistance.