[Resolved] HDFC Bank — Emi Return Charges

Amar d Boss

Dec 16, 2021

Address:

Gorwa

Dear Team,

Due to some situation i cant maintain my account balance on 07/11/21..later after checking my emi hold status i arrange deposite money same day later same day after night starting 08/11/21 my emi deducted sucessfully and hdfc bank charged me 531 INR overdue loan charges(bounce charges) for time of less than 24 hrs bounce and now again as 14/12/21 they again charge 236 INR as emi Return charges.

Pls let me know hdfc policy how many time you will deduct this charges such 531 INR and 236 INR.

And period of relaxation of such when it is bounce and cleared by valuable customer in couple of hours.
AC NO-[protected]
IFSC:HDFC0000416
Amarjeet Yadav

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Jan 20, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We would like to confirm that In terms of Clearing guidelines, issued by RBI, the clear fund's balance available in the account at the beginning of the day would be considered for Cheque(s) / ECS received in a clearing. We note that in your said account, the clear fund's balance at the time of presentation of the said Cheque(s) / ECS, was not sufficient to cover the Cheque(s) / ECS received in a clearing.

Therefore, the cheque was returned due to insufficient funds, and the corresponding charges for Cheque(s) / ECS dishonor were levied to your account. Kindly note that these charges attract GST as applicable.

We advise you to maintain sufficient clear funds balance in the account in the future, at the time of issuance of the cheque, to avoid the Cheque / ECS return charges being levied to your account.

Please click on the below link to view the charges applicable to your account.
https://bit.ly/3mciNt1

-Zubin
HDFC Bank Customer Assistance