HDFC Bank — employee doesn't have information on customers loan

Address:

411017

Good evening,
This mail is to point out few details on your employee, nitin, from hdfc bank, giga space, 3rd floor, viman nagar, pune.

I had put up my application for personal loan online, and, my application was submitted for rs 1, 20, 000 (Dpl[protected], on 21/10/18. Also, was given a offer on credit card.

I received a call from, one of your executives for collection of documents on 19/11/18. He reached my address, on 20/11/18, as discussed on call about it.

Then, he handed over a number to me, when i enquired about the future updates on the loan. That number was of a person named, nitin. And, confirmed with the executive, as to when to receive a revert call from the given number.

I waited for 4days, and, called to nitin's number on 23/11/18, as i knew it wouldn't have been able to process on that week, as it was eid on 21/11/18 and gurunanak jayanti on 23/11/18, to know about my submission of documents.

At first, nitin was way too rude to deal with, on call. Later on, he changed to be like a person with no information on my loan and documents. He started replying me rudely when i asked him for the updates, saying, "i don't know, mam. Whenever it happens, you will receive a message and a call, till then don't disturb me by calling like this."

I replied telling, "this is not a way to talk to a customer. I didn't call to pass my time. I am i am in serious need of finance so approached. So keep cool".

He also, mocked me by saying, "cause your salary is less as compared to the salary for personal loan has to be, your documents still are in process. So you should wait until we receive something," by saying these words he just disconnected my call.
I am attaching the call history of the executive and the guy named nitin, with this email.

As soon as possible, kindly do the needful.

Regards,
Simsy varghese