HDFC Bank Ergo General Insurance — car claim not approved for hdfc insurance

Address:	Dharmapuri, Tamil Nadu, 636705
Website:	HDFC ERGO

Hi this is balaji, i have a hyundai i20 yesterday given a claim for front bumper damage and rr door damaged but today service advisor called me and told hdfc serviour front bumper old damage so not cover in insurance. There is not old damage only scratches only but insurance not given a claim for my vehicle then i need proper explanation form hdfc insurance otherwise i will move legal action.

Name : r v balaji
Policy no :[protected]
Claim no : c[protected]
Mob no : [protected]