| Address: | 560066 |
| Website: | hdfcergo.com |
Hi Team,
I would like to bring the following to your notice and want justice for the same.
Policy Number :[protected]
Vehicle Number: KA03ES 1475
Name of Insured : Nihar Kanungo
Incident : Flat Tire
23-May :9:21 PM : Nihar Called[protected] number and reported that he got a flat tire and need support through Emergency Roadside assistance. The call got disconnected.
23-May :9:23 PM : Nihar Called[protected] number and reported that he got a flat tire and need support through Emergency Roadside assistance. The CSE tried to connect to roadside assistance number but could not. Hence suggested to call[protected]
23-May :9:27 PM : Nihar Called[protected] and explained the problem and the exact location. The CSE said he will get back in five minutes after contacting the rescue team.
23-May : 9:34 PM : Nihar got a call from +[protected] and the CSE conference Resue team lead. He asked Nihar the exact location and Nihar updated . Upon asking for the time it will take to get help, the Resue team said they will update in 5 minutes.
23-May : 9:35 PM : The team again called and confirmed the location
23-May : 9:44 PM : Nihar again got the call from the same number and disconnected after 1 ring.
23-May : 9:45 PM : Nihar tried calling this number but could not as incoming was bared to this number.
23-May : 9:46 PM : Nihar called the number[protected] again and spoke to the CSE.The CSE asked for the reference number and Nihar said he is yet to get that and explained all over again along with the address again
The CSE gave the reference no as "385959" and said the maximum time for the technician to reach is 45 minutes.
23-May: 10:34 PM : Nihar called the number[protected] again as no one contacted him . The CSE connected the call to rescue and updated that the Technician is in marathalli. He also updated that it will take maximum 20 minutes more to reach. Again confirmed the address.
23-May : 10:58PM : After again waiting for 24 minutes Nihar called[protected] and the CSE said they are unable to contact resue team. Nihar asked about what to do in that case as the only place near that he could park his bike is ITPL and that may get closed by 11 PM. The CSE said he will call back in 5 minutes. Nihar updated that he has the only option left now is to Push the vehicle towards ITPL mall and park. Otherwise he will have to leave the vehicle on road and go home as his family is already tensed and the density in that area is going down leaving few rowdies who may be a potential danger.
23-May : 11:16 PM : Nihar got a call from +[protected]Naveen) and the CSE connected to the resue team and the technician. Upon asking the technician said he is in marathalli. Nihar asked what he was doing since last 1hr 30 minutes in marathalli, he said he was waiting for the instruction even after the rescue team lead updated nihar many times that the technician is in transit to the place.He also updated that due to limited number of technician he had to tell this kind if false updates to the customer. The CSE again asked to wait 20 minutes more to which nihar denied that he don't trust anymore and waiting more may create a risk to the property and individual as there were no one nearby and all parking places were already closed.The resue also suggested nihar to park the vehicle and they will do the work next day morning. Nihar asked if he had to do this then why he took the insurance with roadside assistance.
23-May :11:24 PM : Nihar again got a call from +[protected] asking to wait another 20 minutes to which nihar denied as it was too late and there was a risk to stand in the street alone.
23- May : 11:31 PM : Nihar parked the vehicle in ITPL after pushing the vehicle close to 500-800 meters.
23-May :11:55 PM : Nihar missed the call from number +[protected]
23-May :11:58 PM : Nihar missed the call from +91 [protected] & +91 [protected].
24-May:12:00 : Nihar received the call from number +91 [protected] and technician said he is reaching the spot in sometime. Nihar said he has already parked the vehicle in ITPL, booked the cab and will board to go home
24-May:12:01 : Nihar Booked Ola Cabs with premium Night rate and board the vehicle to reach home.
Potential Loss
Time on the road : 2 hours 40 Minutes
Financial Loss : Parking fee (To be paid) + Ola cab charges (1.4X premium rate) + The Tube could have damaged due to pushing it for more than 700-800 meters
Physical Loss : Pushing the Vehicle for 800 meters or more, standing on the road for 2 hours 40 minutes
Mental stress while waiting & calling many times
Emotional Loss : Mental stress of self and family members,
Now also i am so depressed and shocked due to the unprofessional service that I am not able to get sleep without writing to you.
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