HDFC Bank Ergo General Insurance — four wheeler insurance

Address:	Ranchi, Jharkhand, 834001
Website:	Hdfcergo.com

Dear sir/mam,
I had purchased a second hand car on 05/06/2017 having policy of hdfc ergo number[protected] and given for name transfer on 06/06/2017, as without changing name in registration copy we can't change in insurance policy so waiting for registration copy to receive from dto, i recieved registration copy of my car on 05/07/2017 evening. My car got damaged on 06/07/2017 morning and i filled a claim against it on 06/07/2017 for claim number. C[protected] and request number.18613129, but hdfc ergo is saying that we can't give the claim because in rc copy name is different and in insurance policy name is different i said file claim in name of first owner but then also they are not ready, but what is my fault in it. I had valid insurance at time of accident, sir please do something other wise we poor people will die giving premium.
So please kindly help me in getting my claim. I am attaching registration certificate of car, noc from first owner, and dto slip
Hoping help from your side.

With regards
Pankaj kumawat
M. [protected]