HDFC Bank Ergo General Insurance — Fraudulant approach in credit card ERGO plan selling

Address:

Chennai, Tamil Nadu

Hi, Im a salary account(Ac No: [protected]) and credit card(credit card no: [protected]) holder in HDFC bank. I received a call from HDFC bank person who marketed about ERGO plan in credit card and gave fake information(like Full amount i pay as premium will be refunded even if i cancel before the end term of the plan) just for the sake of selling the product. I accepted to take up the plan on november 2014 after long conversation believing that i will not incur any loss even if i cancel and trusted the bank(ERGO plan no:HN[protected]). Then i wanted to cancel the plan due to personal reason on february 2015. I called up customer service, the representative said he will initiate the cancellation request and i will get full amount in three months but i need to say no to ERGO people if they call for cancellation because if ERGO people cancel from their side i wont be getting the full amount. I trusted customer service representative and did as he said. After three months i found that my money was not credited back. So i called up again to find that there was no cancellation request taken and i wont get the amount i paid as premium so for(which is nearly 5000/-) and was redirected to ERGO team, they said that they are not responsible for any fake information given by HDFC bank team. I was so frustrated and called customer service again. This time, the representative said that she will raise a complaint against concerned marketing team who handled my plan and will make sure that i will get full amount refunded. I called to reconfirm but i came to know that complaint is still in pending status. This is really stressfull to call again and again and come to know that action was not taken. Worst customer service i ever faced. I cant continue holding salary account in this bank as the trust is in question now. Please revert back as soon as possible.