HDFC Bank Ergo General Insurance — health policy not issued

Address:

110059

I have paid health policy premium rs 21160/- for hdfc ergo suraksha silvergain for rs 5 lacs cover on dt 5.11.18 vide pay zapp txn id is[protected] thru easy policy. And regularly follow with your customer care services vide ticket no 26292746 dt 14.11.18 but no any respond given by the yr person policy issued or not till 19.11.18. Therfore i request you to pls issued policy or refud money. Kindly help in this regard. Thanks