HDFC Bank Ergo General Insurance — policy cancelled without intimation of notice

Address:

5th floor, Tower 1, Steller IT Park, C-25, Sector-62,Noida-201301., Gautam Buddh Nagar, Uttar Pradesh, 201301

I was cheated by this company wherein the first years premium was taken for me and my wife... Individually. I paid the premium and post that received no communication from the company for renewal and upon calling them to ask for the renewal process, i was told that both policies have lapsed. There was no intimation from the company on email, phone or message stating that the reminder for renewal was sent and they just cancelled the policy.in the era of digital solutions, i was told by the customer service agent that a letter was sent from hdfc ergo to an address which i left one year back. I want an immediate refund of this amount to me because this is absolutely unfair on their part to cancel the policy on the basis of a letter sent to me which i did not receive in any form. If the intimation itself wasnt received from my end then how can the policy be cancelled. I demand an immediate refund for both policies (Self and wife).

Policy numbers:-
[protected] and[protected]