| Address: | 500016 | | Website: | www.hdfcergo.com |
I hold an account with HDFC, Branch Begumpet, Hyderabad. I was offered credit card. This was in the second quarter of 2015. As I had recently relocated to Hyderabad I was busy with my work and didn't use my credit card for long, due to this my CC was blocked. Meanwhile i got a call from HDFC ERGO saying I am entitled for a HDFC ERGO insurance for which the premium will be 6200/ per year. My Policy no: is 52101531/00001. I agreed and the deduction happened. Now i wanted to activate my Credit card hence I made my credit card payment. Still the CC didn't get activated. Since then i have been calling CC department and HDFC ERGO on their customer care number which is a big challenge to get connected, but both of them have been blaming one another. I call HDFC CC department they would ask me to contact HDFC ERGO, and when I call HDFC ERGO department they would ask me to get in touch with HDFC CC department. Finally, I had cancelled my insurance as my CC was not active. I was promised by HDFC ERGo that I will be refunded the amount of pro rata bases which was around 5900/-
Sorry to say nothing has happened so far. I have visited HDFC Begumpet Branch so many times regarding the same. There is this helpful girl at the help desk tried hard to help me but no luck. I want to thank this girl I guess here name is Pooja or Poonam. Now please refund my money. I am shocked if this is the treatment with live people then what kind of security are we looking for if we don’t exist. It’s a shame.
Please note the Reference numbers for HDFC ERGO
[protected] - Prassana
[protected]
[protected]
[protected] - Karthik
[protected]
There were few more reference numbers which I didn't make a note of, so imagine so many calls, reference all this is a waste of time.
Asi Arun Kumar Reddy. Was this information helpful? | 
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