| Address: | 400059 | | Website: | www.hdfcergo.com |
To start with... When i purchased 4 wheeler (Car) hdfc ergo offered me insurance policy (Garage cash) say, your car has been in an accident, has been damaged to an extent where it is unfit to be driven and now must be sent to the to the garage for repairs. For the duration that your vehicle is being repaired, garage cash cover will rescue in such a situation as it provides you with a daily allowance for commuting purposes for each day that your car is in the garage for repair... And i have claimed garage cash for the same submitting all the required documents. Hdfc ergo has the worst customer support agents as they ask for other documents and again they ask for other information...
When i spoke with support agents they said i can mail the documents and i did that after 3 days they were again asking me to send the documents via post and it was for almost 26 days. If i sent any mail they will give an auto reply that"it will be resolved in 3-4 working days"but nothing happens there. After submitting the documents via post they said i haven't applied for other car insurance while being repaired in a garage. They wasted my time and money and also there's no such terms & conditions stated in policy terms. They closed my claim as i haven't submitted required documents...
This had happened for 2 times and when i asked for the explanation they said they will get in touch with me after 5 working days. I don't understand why they offer such fake insurance policies for people when they don't follow their terms and conditions.. And i'm closing all my policies with hdfc ergo... My suggestion is not to take any policies related to hdfc ergo as they won't resolve your query and they will definitely waste your valuable time and also money.
I would like to share this to every individual who's choosing hdfc ergo insurance.. Don't go for this insurance, instead you can go for (Bajaj allianz, icici & some other insurances) their service is nice when compared to this hdfc.
I have attached all the email conversations of hdfc ergo you can have a look at the same and even till now i haven't the response from there end. Was this information helpful? | 
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