[Resolved] HDFC Bank — every day getting 2 or more than that calls for personal loan | |||
Every day i am getting 2 or more than that calls for personal loan from hdfc bank. I have my salary account with you. I have activated dnd as well on my number. I got frustrated because of this calls. Today i got a call from [protected] number. And he is abusing me. I am frustrated because of that. Please do not call me for personal loan and credit card. Was this information helpful? | |||
May 29, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 17, 2018 HDFC Bank Customer Care's response Dear Customer, We checked and wish to confirm that the mobile number [protected] does not belong to HDFC Bank. The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. If such contacts result in a business lead, the same could be then passed on to a Bank DSA (Direct Selling Associate) for fulfillment. In such situations, the cause of action lies exclusively with the affected parties who have the right to lodge a formal complaint with TRAI within 03 days of any violation similar to what you have experienced recently. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law. -Bejoy HDFC Bank Customer Assistance | |||
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