HDFC Bank — Executive function and behavior problems

Dear CEO,

I thought it is better to write a complaint here about how your employees are behaving when they interact with customers. I just got a call from one of your executives regarding a "Health card".

Today is Friday (Friday, 29 January 2021) - working day.
What was my point is, we are also busy with our job and we are attending their calls in this busy schedule.

The executive (She) started the conversation very nicely, with all politeness, and at the end, when I said "I am sorry...I have health insurance already", she disconnected the call like slapping me on the face without saying anything.

I wonder, how your company will grow up in the future with these people. How dare you hire these employees to serve customers?

As we value our profession and time, please teach them to show some basic human manners and respect.

Thanks.