HDFC Bank — Extra charge on credit card bill in the name of moratorium

HDFC Bank — Extra charge on credit card bill in the name of moratorium

C Chandar Kiran from Mumbai, Maharashtra

I have been charged with extra ₹4500 in my October 2020 credit card bill. I have mailed to hdfc credit card services mail asking the details. No reply since 1 week. Its already 20 this month. I have to pay bill by next month. If i don't pay the bill by time, i will again get charged with late payment penality. But these people won't respond for our queries. Then who will charge them for their irresponsible behaviour. Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance