[Resolved]  HDFC Bank — extra charges levied on card

Address:

Kolkata, West Bengal

Dear Sir, This is in reference to the complain of non-receipt of payment statement against my credit card numbering [protected] in the month of November 2014. I contacted your customer service about my outstanding and payment date this week and came to know that I have missed out a payment of Rs 2880 on 5th November but surprisingly I made my full payment of Rs 14374/ as per the last statement I received on 4th of November. Your customer service requested to make a payment of Rs 3450 as soon as possible to avoid extra charges on entire amount. Hence, I deposited Rs 3500/ in Delhi on 19/12/2014. After making the payment I received a call from your end requesting to make payment of Rs 40/again to the collection agent at residence. I made it Rs 100/ on 20/12/2014 and called up your customer care as per the advice of customer care executive who called up on 18/12/2014 for the payment of Rs 3450/ for the wave off the extra charges levied on my card due to delayed payment for the same. I would like to inform you that I have never been a defaulter of payment nor made a part payment so far. This time, if I was late in making payment on time, happened simply due to your fault by not sending any sms alert or mail. Hence, I would like to request you to wave off the extra charges levied on my card and let me inform the total outstanding to be paid without extra charges.I will also request you to send me a soft copy of the statement to be couriered at my residence as I have been settled in Delhi currently so that my family member can make my outstanding before the due date. This is to be noted that I cannot be hold responsible for the delay of payment this time and not going to make any extra payment except the genuine expenditure. Your co-operation is highly solicited in this regards, Regards, Prasenjit sinha [protected]