HDFC Bank — Failed IMPS Transaction not refunded

I tried to do an IMPS transaction of an amount of RS 60000 on today morning due to an medical emergency however I received a message stating that the transaction was timed out at beneficiary banks end and suggested me to contact beneficiary bank. I contacted them however the beneficiary bank confirmed that the issue was not at their end and redirected me to HDFC bank. I contacted HDFC customer service and explained the issue along with the medical emergency that I was into however they failed to understand or acknowledge the issue and asked me wait till three business days is over. The medical emergency was with my mother and how can someone wait for three days in an emergency? I requested customer service to escalate the issue for a quick resolution however they kept on repeating the same thing. This has been a true nightmare for me and the money is still not credited back to my account. HDFC bank is playing with someone's life like this and I will take this up to a legal forum as well. Also I will share this experience in all the social media handle as well to make sure that consumers gets the true picture of HDFC banks service.