HDFC Bank — Failure of online electricity bill payment with debiting of bill amount from customer's bank account

Dear Sir/Madam

My self MAHENDRA PRATAP consumer number "[[protected]*0]" living at CGS Colony building N0.42, Sector 2, Quarter no. 468, 1ST Floor, KANE NAGAR ANTOP HILLMUMBAI-400037. I paid my bill online on 12.04.2021 around 09:25 P.M. on your website www.bestundertaking.net and my bill amount was Rs.740/- and I also received the SMS from HDFC bank (a/c no.[protected] that Rs.740/- is debited from my account against MUMBAI electricity supply but at the end of the payment I got error message but money is debited from my account and still my bill is showing unpaid.

The SMS message received in my mobile no.[protected].is as under:-
“You’ve spend Rs.740.00 via Debit Card xx3103 at BESTUNDE1529386 on[protected]:21:26:30”
Please solve my problem as soon as possible (by making paid my electricity bill account or crediting the said amount in my HDFC bank account no.[protected] from which the said amount is debited