[Resolved]  HDFC Bank — Failure to open HUF account even after passage of more than five weeks

Address:Ludhiana, Punjab, 141001

I applied for opening of HUF account and submitted all the documents at The Mall, First Mall Branch of HDFC Bank at Ludhiana on January 31, 2017. As present I have saving account in same branch (A/C No. [protected]). I am repeatedly visiting that branch to remind the staff regarding opening of account. But every time I am informed that account will be opened soon. About 15 days after the submission of forms I was informed that account could not be opened because of ‘Audit of bank’ being in progress. Exactly one month after submission of forms, I was informed that one of the employees have taken my application forms to her home and forgotten, so this is the cause of delay. Now more than one week have passed even after that incident, still today I was informed that application is in process. The level of HDFC Bank have fallen below that of even public sector banks.
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Apr 25, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2017
HDFC Bank Customer Care's response
Dear Customer,

We understand that Ms Ruchi Arora has contacted you and addressed your concern.
For further queries, please contact her at Ruchi.[protected]@hdfcbank.com or on [protected].

-Anay
HDFC Bank Customer Assistance
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