[Resolved] HDFC Bank — fake late fees without any notification through mail or an hard copy not even message

Isha Raghav

from Gurgaon, Haryana

Address:

122016

Hi,
My name is nisha. I am a working woman. As i have a salary account in hdfc. I am going to use credit card also. But it very redeculous that hdfc put on late fee on my credit card with taxes without any notofication through mail or an hard coppy not even message too. It very bad for all customers who are using hdfc services. I dont know how all are survive through hdfc services. Even i am going to take a big loan from hdfc bank. But now through there services harsh to say this not to go ahead

I want my money back today otherwise i sue this complaint very large

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Jun 27, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Being sensitized, we have reversed late fee of Rs.750.00 billed to your card account and this credit will reflect in your May 2018 statement.

-Anay
HDFC Bank Customer Assistance

May 28, 2018

Updated by Isha Raghav Mr. Anay

will you please clear me why HDFC put finance charges if you already put Late fee on customer.nevertheless if you revert my late fee by accepting your fault then why you impose finance charges on me

and why you put late fee with GST without any notification..when custom er complaint this u say sorry and revert their only late charges not GST why>??? because HDFC bound by the RBI rules..sir first do your responsibilities very well then to bound and all. and now how i receive all the credit card statement properly.??????????????

make customers not to loose them

now i am requesting to HDFC to back my finance charges a