[Resolved] HDFC Bank — false commitment for new credit card

VijaySale1212

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Hi, i am vijay salekar from mumbai.

On one fine day i got call from hdfc credit card team to offer credit card for life time free of charge. Before submitting documents, i clearly informed them about my above term (Life time free of charge credit card).

After submitting documents i received credit card at my door step without any verification call from hdfc. I was bit surprised hence i called hdfc credit card customer care to check hidden charges on the issued credit card.

I came to know that this card is not free of charge and it is chargeable at annual fee of rs. 500/-. I politely ask them to deactivate the card for which they informed me to send a letter to their chennai office as per their standard process. Afterword they suggest me to opt below services to avail life time free of charge credit card.

1. 3 retail transactions in 90 days
2. Register card for products like smartpay, one assist, payzap etc.

I have few question to hdfc.

1. Why do not they deactivate credit card on email or phone?
2. If false commitment is on their part, why they do not take up this with the concerned agency?
3. Why does hdfc need customer to make a call and beg for the deactivation of the card when mistake happened on their side?

I hereby informing to hdfc that neither i am going to call nor sending letter to chennai office. If i will get charged for the credit card i will lodge a complaint in consumer forum.

Regards
Vijay

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Nov 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share your complete issue, credit card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"

Oct 18, 2017

Updated by VijaySale1212 It seems that HDFC bank do not understand the main issue and talk about their policies only. My issue was that I was falsely committed with the charges and now I wanted to stop the credit card but they are not doing anything to stop it and simply asking to carry on with the card.

Nov 10, 2017

Updated by VijaySale1212 Hi,

I have sent closure letter to the HDFC Chennai office to stop the credit card which was sent to me. The letter was received on 7th November but still action has not taken by HDFC to discontinue credit card..Need help in this regards...