[Resolved] HDFC Bank — fastag account is locked. unable to login and recharge

Sub1n

Dec 17, 2019

Address: 560043

My hdfc fastag login is locked and i'm unable to recharge my tag since last 15 days. Every time i do hdfc fastag retail login with my wallet id or user id it says 'account locked'.
Pathetic service, no one has any clue. Their customer case number[protected] is not working at all and there is no response to emails.
Hdfc bank has no clue on fastag when contacted.

I'm unable to recharge and finding it hard to travel as i'm a frequent traveler.

Wallet id:- [protected]
User id:[protected]

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Jan 20, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

For assistance on login details, you may write to us @ escalations.[protected]@1pay.in with the screenshot of the error message or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Comments

Manveen Singh

Dec 15, 2020

I am suffering from the exact same issue for the past 1 week. HDFC fastag account locked/frozen and I have been emailing and calling the customer care everyday, only to be told finally that the KYC verification is pending. I have furnished all the necessary particulars- Aadhaar, PAN, Driving Licence, RC, Aadhaar E-Consent Form, yet they say it will take 15 days. I have been using it for over 2 and a half years now and suddenly without any prior intimation, my fastag account was frozen.

I am a frequent traveller by road and am to travel again in 2 days’ time again. Having been already stuck at the toll plazas a couple of days back, I fear being stuck again.

Kindly help !

Wallet ID- [protected]
Car registration number- CH01BK3732
Name- Manveen Singh
Email ID- [protected]@gmail.com
Registered mobile number- [protected]

Manveen Singh's reply, Dec 15, 2020

Reference number: 073 762 663