| Address: Mumbai City, Maharashtra, 400022 |
I submitted a fastag application for one of my cars on hdfc bank website yesterday. Eventhough the process was very fast on their website and my payment of rs 500 well debited at the end i recieved a thank you message with my reference number hfr584738 and it also clearly mentioned
The fastag application pdf is sent to your registered email id.
But i didnt recieve any email of the application so i waited till today but after no receipt i called their call centre [protected] but after holding for 10 minutes some employee by the name sanjay yadav came online. And he mentioned that i will not get any email as my application is ok only for a problem in application then only email is recieved. When i mentioned that in the hdfc bank website it is mentioned that application pdf shall be recieved also i asked him i have to visit hdfc bank branch as selected by me during application for submission of documents he said no and was in a hurry to go offline without giving any satisfactory answers. I got angry and asked him to let me speak with his senior but he did not transfer my call. He said you can complaint to anywhere you want. This is a very callous attitude unexpected from hdfc bank. My full conversation is recorded for the bank to review. I am glad i did not apply for all my other cars thru hdfc bank. My suggestion to all please avoid hdfc bank fastag. Was this information helpful? | 
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