HDFC Bank — fastag fraud | hdfc bank

Address:

201301

I registered and paid for my fastag on november 30, 2019.

Upon registration and payment, i received an email with the customer id and the wallet id. Details are as mentioned below:

Customer id:[protected]
Wallet id: [protected]

I also received a confirmation email mentioning the a/c balance. Below is the email text of the confirmation email:

—
Your fastag has been successfully recharged for rs. 300 on 11/30/2019 4:38:03 pm. Our reference number for the transaction is [protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd.
—

However, no details on the courier/shipment were provided. Note:

- no waybill number/tracking id was provided

- no notification was sent about the shipment dispatch

- no notification was sent about the courier company

It has been over 20 days and i haven't received my fastag yet.

This is a clear case of intentionally withholding information to cheat a customer. Why were the shipment details withheld? Who has the fastag shipment been delivered to?

I am awaiting an immediate response, failing which i will take further action.

Thank you
Mayank trivedi