HDFC Bank — fastag need to dispatch to right address

Babu Karnam

from Bengaluru, Karnataka

Address:

560100

Myself babu having hdfc personal banking account for 15 years. Recently i have applied for fasttag card through hdfc bank and choosing my personal bank details as "yes" in the portal. The card has been dispatched to my home address where i have shifted to bangalore resently.

In the application there is no provision to change the address as i have linked my bank account.

Now i want the fasttag to redirect to my current address and there is no provision to contact hdfc bank.

Even bank employees are clue less and they are not helping on this.

What kind of application you are developing and this is pure harrasment to the customers. After being you hdfc and they response i get is "0".

Kindly resolve the issue immediately.

My contact no:[protected]

Regards,
K. S. Babu
[protected]

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 20, 2019

Updated by Babu Karnam What is the email address fastag.[protected]@insolutionsglobal.com what is this?

Kindly call me and resolve the issue. Simply providing email id will not resolve the issue.

Verified Support

Dec 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Request you to write to escalations.[protected]@1pay.in or Fastag Helpline at[protected] for further assistance on the same.

-Zubin
HDFC Bank Customer Assistance

Dec 27, 2019

Updated by Babu Karnam pathetic response from HDFC on this. I have shared all my details and they are sharing invalid email IDs to contact and there is no response.

500 is gone in the name of HDFC...