HDFC Bank — fastag - not able to register user id

Aabhas Agrawal

Address:

Andheri West, Mumbai City, Maharashtra

I applied for fastag with hdfc bank for 3 vehicles in family. Now the problems are
1. I am not able to know which fastag is for which vehicle as nothing is mentioned on tag
2. I had an issue while registering user id online as system got hung. Now when i want to register as '1st time user' message says 'already registered' and when i click on forgot password, message says 'user id does not exist'
3. Customer care number is always busy and i am not able to get the above issues resolved
Kindly assist in resolving the issues at the earliest

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 07, 2020

Updated by Aabhas Agrawal fastag.[protected]@insolutionsglobal.com...this is invalid id.
Kindly provide correct id or help with a number (except [protected]) so I can get this resolved at the earliest.