[Resolved] HDFC Bank — fastag not received

kharat12

from Mumbai, Maharashtra

Address:

400 071

I have applied for hdfc fastag online on 03/12/2019 & made payment of inr.500. I have also uploaded the necessary supporting documents of aadhaar and vehicle registration certificate.
After that i received customer id & wallet id on 06/12/2019 through sms. And even my wallet was recharged for inr.300 (Reference number for the transaction is[protected]. But still i haven't received fast tag sticker till today 11.01.2020.
Today i have received sms that"your hdfc bank fast tag for vehical number mhxxxxxx948 has been replaced.
Your hdfc fast tag has been activated successfully."
What does it means?
Why my fast tag not been sent to me till today.?
I am very much disappointed, i feel that i should have applied for same from another bank.

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Feb 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance