| Address: | B-401, ARUNA RESIDENCY, SUNDER NAGAR, NEAR DALMIA COLLEGE, MALAD WEST, Mumbai City, Maharashtra, 400064 |
I had registered for fastag through hdfc bank. Completed the process on the portal and submitted the rc of the vehicle and my drivers license as document requested. I had paid 500 through hdfc bank debit card. Transaction completed but i didn’t receive any email or sms confirmation if the fastag is issued or not. Money is deducted but don’t know if fastag issued. Tried their toll free number [protected] but it’s always busy. Tried calling customer care of hdfc bank and register complain but they told to wait for 8 working day then can register the complain. I asked for any email address to register complaint and they gave me mail i’d but the mail failed to deliver and says “ sorry, we were unable to deliver your message to the following address”. The email id provided to me was status.[protected]@sahaj.co.in which is not working. Please do the needful at the earliest to resolve my complaint.
Below is the reply from HDFC which is not useful at all.
Dear Customer,
Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.
-Anay
HDFC Bank Customer Assistance
In order to address my issue they gave me mail id which is incomplete fastag.[protected]@insolutionsglobal.com
Kindly give the complete email address or if it can be mentioned here than mail me at [protected]@hotmail.com
https://www.consumercomplaints.in/hdfc-bank-fastag-status-of-fastag-registration...⇄
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