[Resolved] HDFC Bank — fastag related

[Resolved] HDFC Bank — fastag related

I ighesh

Hi, I have ordered hdfc fastag online for my car on 29th nov 2019. It was supposed to get delivered the fastag in 7 days from order date. But i have not yet received the same. I got an email on 4th december that the fastag wallet account has been created, but still waiting for the fastag card. Fastag application ref no: hfr715551 The worst part is, customer care number[protected] is also not working. There is no other way to contact them for an update. Please help to fix this issue. Thanks, Ighesh Was this information helpful? No (0) Yes (0)
Jan 12, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 11, 2019 HDFC Bank Customer Care's response Dear Customer, We like to confirm your application is received & is under process tag will get despatched within 15 days from date of Wallet ID creation The delay is due to exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected] -Zubin HDFC Bank Customer Assistance
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