HDFC Bank — fastag sticker not received

AshwinKumarV

Address:

560064

I have registered for fastag through hdfc.

Got activated customer id and wallet id but didn't get sticker.

I keep raising complaint through customer care and branch of hdfc. Till now there is no action on it.

Hdfc customer care says they are just providing wallet service to fastag, but hdfc have taken a charge of amount 500 for fastag registration, atleast for that they should ensure that customer is getting it for what they have registered through hdfc.

And for customers there are no line to contact fastag,
Fastag customer care number dosest work
I received almost 3 different email id of fastag from hdfc all are not exists.

It is going on from more than a month, till today i have not received sticker and also no update on it.

Please verify.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

Jan 14, 2020

Updated by AshwinKumarV Please provide your official HDFC email ID