HDFC Bank Fastag — unable to recharge fastag hdfc

Website:Hdfc fastag

I'm unable to recharge my hdfc fastag after using it for a couple of months. When i reach the recharge window it says amount exceeds top up limit.
The toll free number is a joke. Every time like everyone complaining here is the same response. The number is not reachable... Any time of the day any time of the night any day of the week...
Is there no other way to contact these folks..
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I am also getting the same issue..
Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Customer Assistance
On mailing to hdfc.[protected]@sahaj.co.in also not getting any response. We are unable to reach customer care via toll free as well as email. This is not fare for customer. Kindly resolve this issues.
Is this a common error,
I am also receiving this error.

as suggested, I sent an email to HDFC team.
I faced the same problem and I got the solution,

Write an email to ashish.[protected]@sahaj.co.in asking them to reactivate your account

40K plus accounts are in freeze due to KYC not updated

Please send your RC Copy, Aadhaar and PAN to that email address, issue will be resolved in 24 hours,

Send all your fast tag account information on the email

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