If you want to go for HDFC Fastag, THINK AGAIN. My Fastag worked sometime and did not work some times. Very unreliable. Then I replaced it by paying 200/-. Got a new one from HDFC Bank. It worked but they froze my wallet for KYC. I have been using the earlier Fastag for almost 3 years and I have been HDFC Bank customer for 15+ years and surprisingly they do not have my KYC !!. Initially they told me that my wallet would be unfrozen in 2 working days. It was not done. Then again called their customer service. Again 2 additional days. Now one week has been passed and nothing is done so far. I can not use HDFC Fastag and hence can not take my care on highway. Most frustrating part is they have escalation emails IDs which even they do not care about. I am really stuck and not I have to go to some other company for new Fastag !!
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Aug 13, 2021
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2021
HDFC Bank Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
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