[Resolved]  HDFC Bank — Fastag wallet freezed error pops up in payzapp

Hi, I used to recharge my fastag account using HDFC payzapp application, I was using it extensively, but recently when I tried to recharge my fastag by providing the wallet ID, the error pops up saying the account is freezed,
My email id is : [protected]@gmail.com
Please email me if you need more details, I don't know what is required, without any intimation how could the account gets freezed?
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Sep 24, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2021
HDFC Bank Customer Care's response
Dear Customer,

We’re sorry about the inconvenience caused to you. Kindly mail us in details regarding your issue by going through this link http://bit.ly/2aJ9wGW. Please don’t forget to leave your ref ID PZ[protected] in the comment box, so we can get back to you with a solution!  

-Anay
HDFC Bank Customer Assistance
 
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