Hi,
I have to travel to Bangalore tomorrow evening by road to drop my senior citizen parents .
Summary of my calls to customer care :
13/06/2021 Sunday : Tried to load my fastag wallet. Wasn't allowed. KYC to be updated . Called Fastag Customer Care . Was told it will be done in 48 hours as I am an existing bank customer.
15/06/2021 Tuesday : Called in the afternoon to follow up. Was asked to wait till this evening.
Received activation message. Tried loading. Couldn't . Called Fastag Customer Care . Was told it will take 7-10 working days. Asked to speak with Team Manager. Call dropped. Called back again. Nilesh ( Customer Care Agent) was very helpful. Said he is helpless on the turn around time but will pass the urgent message to the back-end .
Please note that I have to travel tomorrow. I have to load my Fastag Wallet before that. I am an existing HDFC Bank customer. PLEASE do the needful and UNFREEZE my wallet right away.
Please note that there is no fault of mine to facing this anxiety.
Thanking you in advance
Yours Sincerely
Sanghamitra
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