HDFC Bank — faulty atm machine - cash automatically coming out.

Address:

, mehra cottage, 7/1 patel colony, mehra cottage, 7/1 patel colony, 361008

On 26th october 2019, i had gone to hdfc atm centre, park colony, jamnagar at 12 noon to withdraw money using idbi debit card.
1. As i put idbi debit card in machine, typed pin no, before typing amount 5000/ cash came out. An old gentleman had just tried for money before me and he had not got the amount, which actully got delivered to me, so i gave tht 5000 to him.
2. I again put the card in the second machine again as soon as i put the pin no. Even before i could type the amount i required, automatically an amount of 10, 000/ came out though i required 5000/ only but 10, 000/ came out. I got sms at 12.01pm that 10, 000/ debited from my idbi account. At 12.03, another messge came that amount of 10, 000/ again withdrawn by me from same atm machine, which i had not done. The atm machine was deliivering money only, once u put your card without even typing the amount.

I got 10, 000/, but am at loss of 10, 000/ as your faulty atm machine delivered 20, 000/ on my debit card. As bank was closed i could not contact anyone except the guard consoling that you will get your money back.

Sad the trust i had on hdfc atm machine was in sorry state. Am a classic hdfc account holder too.

Requested to do needful to revert my 10, 000/ to me as soon as possible.

Vijay mehra
Mobile no. [protected]
Jamnagar