[Resolved] HDFC Bank — finance charges charged in the current statement

jlg

from Delhi, Delhi

Address:

C-114, GROUND FLOOR, INDER PURI, 110012

Sir,
I am surprised to see that finance charges has been charged in the said statement to the tune of rs. 1523.45 for the reasons best known to you. I made the payment in time i. E 40000/- on 16/02/2019 and the remaining excess payment of rs. 38000/- was made on 21/02/2019 when personally a cheque was handed over in your branch at inderpuri i. E 2 days in advance from the last date therefore from our side the excess payment was cleared on 21/02/2019 it self, therefore the finance charges are uncalled for. Even otherwise if you see i had always made the payments in time and i always have a credit balance in my account.

In view of above it is requested that the finance charges wrongly charged may please be reversed looking into the good relations between us for the last so many years.
Thanks,

Credit card no. [protected]

Neelam grover
Aged 65 years
C-114, g. F. Inderpuri,
New delhi-110012
M-[protected]

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Apr 13, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

HDFC Bank Customer Care's response Dear Customer,

we wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same. https://bit.ly/2k7MGwQ

-Zubin
HDFC Bank Customer Assistance