[Resolved] HDFC Bank — finance charges levied

dp#

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have been charged finance charges for past two months i. E may 2019 and june 2019. I have been paying credit card bill timely and u can check my past records. I didnt received any bill and hence culdnt pay may month bill on time.. Seeing our healthy relations i asked to reverse the finace charges of rs 3687 and igst of rs 663 in the next bill, still havnt received and again finance charge of rs 3219 is levied in june 2019. I even called on customer care to reverse the amount and even sent email to the manager stil my charges arent reversed. Now i am trying to contact customer services bt unable to do so.. Kindly reverse my finance charges for past 2 months of rs 4350 (Incl igst) and rs 3219 plus igst applicable for may 19 and june 19 respectively in the next bill of july 2019. Your help would be appreciated.

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Aug 12, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete Charges details, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Verified Support

Jul 11, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to share with us your Card no, issue details with your contact number at [protected]@hdfcbank.com to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance