[Resolved] HDFC Bank — Finance charges on credit card

aniketshinde

from Gadhinglaj, Maharashtra

Address:

400708

My name is Aniket Shinde. I have been charged 450 rs. as Auto Pay was reversed. but I have already made the payment one day prior of the due date, statement clearly says that also there are stupid peoples at customer care which are speaking like a machine this is company's policy and blah blah... when I asked them do they have any escalation email or any appellate number she did not gave me any her name is Deepa.
Also HDFC banks half of the ATM's are closed so how am I supposed to make the payment in time. these people are looting us I believed that HDFC service was good but this has changed my mind even if I had made the payment then also you are charging fine. please help me reverse the charges..

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Jan 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your charges details, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

-Manoj
HDFC Bank Customer Assistance