[Resolved] HDFC Bank — finance charges reversal

Nihal92

from Noida, Uttar Pradesh

Address:

122003

I have been using the credit of HDFC from a a year and the services provided have been satisfying for other facilities other than Credit card .
having said that I have always paid my Minimum due before time .
still i have been receiving finance charges, which I realized when i checked my statement.
I have been a loyal customer to HDFC, and never checked my statement for credit card .
Now the trust is all gone, and I am sure this experience is going long .
i have decided to get my account closed next month.

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Aug 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that you have certain reservations regarding the finance charges billed to your card account. We take this opportunity to clarify that finance charges @ 3.49 % per month accrue to your card account in case we are in receipt of partial payment or non receipt of any payment towards the outstanding dues on the card account by payment due date.

-Manoj
HDFC Bank Customer Assistance