[Resolved] HDFC Bank — Finance charges reversal concern

Kiran007kiran

from Goregaon, Maharashtra

Address:

400055

Hi,

Myself Kiran HDFC bank credit card holder in Dec 2015 my co-brother has misused my credit card.
I am paying my monthly minimum dues but since Jan 2016 bank has charged total Rs 87, 000/- as finance charges.

My actual outstanding is 23, 000/- which I am ready to pay but because of huge finance fees I am not able to settle down my account. (Which is misused by my co-brother)

When I have sent mail to bank regarding wave off finance charges they said they will not wave off.

I am 10 year old HDFC bank account holder still they are not helping me.

Request you please suggest how I can solve this issue.

Regards,
Kiran

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Feb 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to write to [protected]@hdfcbank.com along with your complete issue, charges details, card and registered contact details with ref ID-TTU[protected] in the subject line. Will get back to you.

-Bejoy
HDFC Bank Customer Assistance