[Resolved] HDFC Bank — fixed deposit

Pandi Pan

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu
Website:	www.hdfcbank.com

I am unable to liquidate fixed deposit through netbanking. Still I am getting the below message when i tried online.

We are unable to liquidate your Fixed Deposit since the source account from which your FD was originally booked is closed/blocked. Please visit your HDFC Bank Branch for liquidating the Fixed Deposit.

I contacted so many times phone banking and send emails also but still the representative ask me to try online or visit the branch.

Reference Number - HBL=[protected]

I tried so many times through online but it's failure.I am unable to visit the branch.

It should be fixed online because I booked FD through online only

customer ID : 61038024

FD account Number : [protected]

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Mar 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 22, 2018

Updated by Pandi Pan After two weeks, Now HDFC escalation manager Deepak Jayaprakash is saying Fixed Deposit XXXX7520 is a Tax Savings Deposit. Hence, it cannot be closed before the Lock in period of 5 years.

They should have informed this to me when Contact them for past two weeks.This is very worst customer care response I ever seen.

Considering the issues with them and the lack of product knowledge they should close my FD account and credit back the amount to savings account.

Verified Support

Jan 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 5 working days.

-Manoj
HDFC Bank Customer Assistance