HDFC Bank — Food plus prepaid food card

Address:

Chennai, Tamil Nadu, 600096

A fraud transaction happened in my "food plus prepaid food card" of hdfc bank in between 21st / 22nd january, 2016 for an amount of 2080 rupees. I always get an sms and an email even on using the card for rs. 10/-, but for this specific transaction of rs. 2080/- i never received any intimation. Only after i doubted of something fishy that after 6-7 days did i call up the customer care for getting all the transaction details of my card.

I had raised a request for blocking the card on 28th january, 2016. I was informed that i would be getting a report of the investigation after 30 days of raising this complaint.

Now on 16th march, 2016 when i call up for updates, i am being informed that i need to submit a cdf - consumer dispute form & a copy of fir report in their bank to get any action from their side.