HDFC Bank — Forcefully asked to put wrong details in policy by any agent from mumbai and underwritting team

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	HDFC Life

Hi,

Proposal No[protected]

This is to inform you that 28 days before I purchased a term policy for my husband (Nikhil Agrawal) online from hdfc life. After 28 days my husband got a call from their customer care department in Mumbai and was told that you add yourself as a smoker in policy as suggested by our underwriting team else we will not able to issue a policy. However in reality he doesn't smoke at all. I just wanted to understand the reason behind this. As this is absolutely a case of forcing someone to put false and misleading facts in the policy.

Also, TAT to issue or cancel a policy is 15 days as per IRDA as also mentioned on your website and It has been complete 28 days when I made payment and neither I have received any notification for cancellation nor issuance.

They can't make full out of their customer like this.

Thanks
Pooja Juneja
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