HDFC Bank — Foreclosure charges on car loan, although promised as zero foreclosure charges.

When i saw offer as zero foreclose charges then i applied for car loan, now after 2.5 years when i want to close the chaged 30000. i reached out to customer service and variuos other groups also but everybody are based on 1 persons comment "JAYDEEP", every time i raise a compliant i will get response saying jaydeep comment is not refundable and cant do refund. is JAYDEEP CEO of HDFC ??? or why all other officers are working just to follow jaydeep ???? why cant a compliant looked or handled fresh and give a soulution. waste of giving salries to other officers if only JAYdeep comments are final. i also attached forclouser charges screenprint but they dont want to respond on that.