HDFC Bank — Foreign currency remittance rejection

Address:

New Delhi, Delhi

I need to file complaint against HDFC Bank officials towards their casual approach while rejecting the WT o[censored]SD$ 6000 which was transferred from US on 4-2-2016. The sequence of transaction is as below:

1. WT was done on 4-2-2016
2. Money debited from US account on 9-2-2016
3. When I have not received the funds in my account for 7 days, I have raised complaint no HBL=[protected] on[protected] providing complete WT information asking about non receipt of fund but no resolution.
4. On[protected], I got a mail from Seema Kaka Jor Bagh branch mentioning that they have one WT lying with them which they are not able to transfer as they do not have the purpose of transfer. They came to know about my email id from the complaint which I raised on[protected]. The reason of not informing to Renu Goyal was that the cell and email id in her customer were old and not approachable. They never tried the cell and email from my ID in the same account where I am joint holder.
5. I provided the purpose of transfer on 24-2-16 itself and Seems Kaka confirmed that the money will take 1 day time to credit because cut off time has been gone for that date.
6. I have not received the funds in next 2 days.
7. I tried contacting Seema Kaka for 2 days but she decided not to pick up my phone.
8. Then I got a call from Jor Bagh branch that the WT has been returned back to US as unidentified transaction.
9. I came to know from the remitter bank that HDFC deducted US$ 50 while rejecting it.
10. The purpose of rejection is clear that bank is having the intention to earn charges and they have nothing to do with customer raising complaints for his money.
11. Now after 1 month I am out of 78US$ ($28 inward fees and $50 charged by HDFC for their own carelessness.
12. In total I lost 5500 (78 USD) + 9000 (forex rate impact) = 14500/-

I need HDFC bank to pay this amount to me as the rejection is totally due to their fault.

Contact emails of officials:

Seema.[protected]@hdfcbank.com - HDFC Jor Bagh Branch
kala.[protected]@hdfcbank.com - HDFC GK Branch
Abhinash.[protected]@hdfcbank.com HDFC Jor Bagh Branch
neetu.[protected]@hdfcbank.com - Branch Head - GK
yatin.[protected]@hdfcbank.com - Branch Head - Jor Bagh