HDFC Bank — forex card: [protected] cancel chargeback

Pradeep
9:48 am (3 hours ago)
To grievance. Redressal, support

Hi

I have been using my hdfc forex card for all transactions in canada. Card no: [protected]. I had made two transactions of 874 and 931 dollars on 12th and 17th of jan at staybridge suits which is a valid one. But i see charge back has been raised against that which i had not requested. I want the charge to be cancelled and amount to be credited back to merchant account. Merchant has been trying to claim the amount but bank is denaining every time since charge back is raised against these two transaction.
I have been dropping multiple email to [protected]@hdfcbank.com from past 7 days but no reply all. I want this issue to be resolved asap since i am getting daily call from merchant asking me pay back this amount.